# Cancel, pause, or resume your plan URL: https://useembers.com/help/account-and-billing/cancel-pause-or-resume/ Category: Account and billing Plan: Solo and above Updated: 2026-10-29 Last verified: 2026-10-29 > Cancel from Settings, then Billing, keep access to the end of the period, see which offers may appear, and resume before the plan ends. Cancelling is self-serve and never cuts access at the click: your plan runs to the end of the period you already paid for, and you can take the cancellation back until then. > **Warning: Paid plan, workspace owner** > > Cancel, pause, and resume live on **Settings**, then **Billing** (`/settings/billing`), which only the workspace owner sees. They apply to Solo, Growth, and Enterprise bought through checkout. Agency and plans set by the Embers team are changed by emailing viraj@useembers.com. ## Cancel your plan **Cancel plan** sits on the plan card when the subscription is active or on hold and no cancellation is already pending. A paused plan has no Cancel control, because it is not being billed. ### Choose Cancel plan The dialog opens with "Before you go, what went wrong?" and nine reasons, from "I did not get enough qualified leads" to "Something else". ### Pick one reason A missing feature, slow or unreliable scans, switching tools, and "Something else" each need a short detail under **What happened?** before you can continue. The others take an optional note. ### Read what you are offered The reason decides the next screen. Lead volume and fit lead with **Refine your ICP**, a broken feature or slow scans with a button that emails the Embers team directly, and price with a discount, plus **Switch to** the tier below when you are on Growth or Enterprise. If nothing is on offer, the dialog skips to confirmation. ### Confirm **Cancel subscription** schedules the end for your period end. The plan card then reads "Your plan will cancel on" the date, "You retain access until then", and Embers emails a confirmation. If the reason is that your ICP is off, [change your ICP](/help/leads/change-your-icp/) before you decide: a preview shows what the new criteria would catch. ## The save offer The offer step may show **STAY30**: 30% off your next three billing cycles. It counts cycles, not months, so a monthly subscriber gets three months and a yearly subscriber three renewals. It is offered once per subscription, and not on 6-month plans. Accepting it keeps the subscription as it is, with nothing charged at that moment. ## Pausing A pause of one to three months can replace a cancellation, but it is **off by default** and offered only to someone who picks "I am not using it right now". If you do not see **Pause your plan instead**, pausing is not available to you. It is never offered during a trial, and once taken, not again for a year. While paused, nothing is charged, your leads and setup stay, and agents stop. The plan card reads "Paused until" the resume date; agents restart on their own when the pause ends. ## Resume | Situation | Control on the plan card | What happens | | --- | --- | --- | | Cancellation scheduled, period not over | **Resume subscription** | The cancellation is dropped and billing carries on | | Paused | **Resume now** | Billing restarts today instead of the scheduled date, and agents scan again | | Plan already ended | **Choose a plan** | A new checkout; your data is where you left it | Resuming is also the way back to plan changes: nothing on the plan table works while a cancellation is pending. See [change your plan](/help/account-and-billing/change-plan/). ## After the plan ends The workspace moves to Free, agents stop, and nothing is deleted. Embers emails you that your agents are paused. See [data and privacy](/help/account-and-billing/data-and-privacy/) for what is kept. Embers then issues one personal return offer, **RETURN20**: 20% off your first billing cycle, good for **14 days**. The same offer follows an unconverted [free trial](/help/account-and-billing/free-trial/). It appears at the top of the Billing screen with a **Claim 20% off** button. The discount applies only once you claim it. Every place you can pick a plan while it waits offers its own **Claim 20% off**: the plan table on Billing says "You have a 20% return offer for your first billing cycle.", and the plan picker and `/choose-plan` show the offer above the plans with the day it ends. A plan picked without claiming bills the full price. Once claimed, the plan table says "Your 20% return offer is applied at checkout, for your first billing cycle.", the plan picker and `/choose-plan` say "20% off applied", every plan shows the discounted price with the full price struck beside it, and checkout uses it. Each customer can use the code once, and you hold one return offer at a time. ## Troubleshooting - **There is no Cancel plan button.** A cancellation is already pending (the card shows the end date), the plan is paused, you are on the trial, or the plan is managed by the Embers team. Resume, wait for the pause to end, or email viraj@useembers.com. - **Billing is missing from Settings.** You are not the workspace owner. Ask the owner to cancel. - **A payment failed and you would rather stop than fix it.** Cancel from the same card while the plan is on hold. See [payment failed or on hold](/help/account-and-billing/payment-failed-and-on-hold/). ## Related - [Change your plan](/help/account-and-billing/change-plan/): Downgrade instead of cancelling. - [Payment failed or on hold](/help/account-and-billing/payment-failed-and-on-hold/): Fix a card before the plan lapses. - [Understand your data, export it, or delete your account](/help/account-and-billing/data-and-privacy/): What stays, and how to delete an account. ## Frequently asked questions **Do I lose access the moment I cancel?** No. Your plan stays active until the end of the period you already paid for. The plan card shows the date. **Is my data deleted when I cancel?** No. Leads, ICP, agents, and reports are kept. Agents stop when the plan ends, because Free cannot run them, and start again when you subscribe. **How do I cancel the free trial?** You do not need to. The trial needs no card and nothing is charged when it ends, so there is no Cancel control during it.