Change your plan

Plan changes happen on Settings, then Billing (/settings/billing). Upgrades land at once; downgrades wait for your next billing date so you keep what you paid for.

Before you start

• Resume any pending cancellation first. While a cancellation is scheduled the plan table is locked and Embers answers “Resume your subscription before changing plans.” See resume a cancelled plan.
• One pending change at a time. If a downgrade is already scheduled, choose Keep current plan to clear it before picking another; otherwise Embers answers “Cancel the pending plan change before scheduling another.”
• Check your members before moving to Solo. Solo is one member. Remove the others under Settings, then Team first.

Change the plan or the interval

1. Open the plan table

   On Settings, then Billing, choose Change plan on the plan card. The page scrolls to Choose the right plan, with your current plan marked Current plan.

2. Pick the interval and the plan

   Use the Monthly and Yearly switch, then choose Upgrade to, Downgrade to, or Switch to on a plan. Yearly shows how much you save against monthly.

3. Read the dialog and confirm

   The dialog names the new price per month and when it applies. Upgrades and interval switches say you are charged a prorated amount now; downgrades say the change waits for the end of your billing period. Confirm to apply it.

How each change is billed

Yearly is $39 a month for Solo ($468 a year), $79 for Growth ($948), and $159 for Enterprise ($1,908). Switching yearly to monthly drops the annual discount. A 6-month Growth plan sold by the Embers team moves to monthly or yearly when you change it here. The receipt for any charge is in the payment portal; see invoices and your payment method.

Downgrades

A downgrade is scheduled, not immediate. Until it lands, the plan card reads “Your plan will change to Solo on” the date, “You keep your current plan access until then”, with a Keep current plan button that cancels the scheduled change.

The dialog checks your usage against the smaller plan:

• Members over the new limit block the change. “Remove extra members before downgrading” appears and Confirm stays disabled.
• Watched profiles or keywords over the new cap do not block it. You can confirm; the dialog warns you when your watched profiles are over the new cap. Nothing is removed, but new watched profiles and keywords are refused until you are under the cap, and once the downgrade lands their cards on Billing read Over limit. Enterprise to Growth is 10 profiles and 25 keywords; Growth or Enterprise to Solo is 5 and 10.

Leads, scores, notes, drafts, and reports are never touched by a plan change.

Moving to Agency

Agency is priced per client workspace, with volume pricing by client count. Email viraj@useembers.com with your client count; the Embers team confirms the quote and sets it up. Once you are on Agency, the Billing tab shows a Managed plan card instead of the plan table, and limit changes also go through that address. See run client workspaces on the Agency plan.

Troubleshooting

• The plan table is missing. Plans set by the Embers team show “Your plan is managed by an administrator”, and Agency shows Managed plan. Neither changes from the app; email viraj@useembers.com.
• The buttons are disabled and it says to resume. A cancellation is pending. Choose Resume subscription on the plan card, then change the plan.
• Confirm is disabled on a downgrade. Too many members for the target plan. Remove every member except the owner before moving to Solo.
• The plan card still shows the old plan. The change is confirmed by Dodo Payments a moment later. Choose Refresh billing at the top of Settings, then Billing, or reload the page. The time beside it, such as “Updated 3 min ago”, says how old the figures on screen are.

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