Understand your data, export it, or delete your account

Embers works from public activity. It reads what people have already published on LinkedIn, scores it against your ICP, and stores the result in your workspace. The legal statement is the privacy policy; this page is the practical version.

What Embers reads

• Public data only. Posts, comments, reactions, and public profile information. Nothing behind a login.
• You add a profile by pasting its public URL. Embers never asks for your LinkedIn password or session cookie, never installs a browser extension, and never signs in as you. See what Embers is, and what it is not.
• Embers takes no action on LinkedIn. No posting, liking, connecting, following, or messaging. DM drafts are written for you to send by hand.
• A connected sending tool, HeyReach, Instantly, Smartlead, or Emelia, is the one place a lead leaves Embers to be contacted. The connected tool does the sending; Embers pushes the lead.

What Embers keeps, and for how long

The delivery and tool call logs are rolling windows: older rows are deleted, not archived. The enrichment and contact figures are freshness rules: a stored lookup is reused for up to 30 days, then fetched again rather than shown stale. See reveal a lead’s email and phone.

Credentials for connected tools

Connecting HubSpot, HeyReach, Instantly, Smartlead, or Emelia stores a token or API key that belongs to the other product. Embers encrypts it and never shows it again; the card says a key is saved, not what it is. Disconnect wipes it. Revoking the key in the other product works without Embers at all: the destination pauses with a message such as “HeyReach API key was rejected”.

Beyond this, personal data is kept only as long as the privacy policy’s purposes need it, or as long as the law requires.

Export your data

Select leads in a leads table and export them as CSV, or press Cmd E (Ctrl E on Windows and Linux). Export leads to CSV lists every column. For a continuous copy instead of a file, point a signed webhook at your own endpoint.

For a summary of the personal data Embers holds about you as a person, which is a different request from exporting leads, write to viraj@useembers.com.

Delete a workspace or your Embers account

The Danger zone card on /settings/account has two separate delete actions.

• Delete workspace removes the workspace you are in, for everyone. It is shown to the workspace owner only. You stay signed in and keep your login, so if you own another workspace you land in it, and with none left you are taken to onboarding to create a new one.
• Delete my Embers account removes your login and every workspace you own, then signs you out. Everyone sees it, owner or member.

1. Cancel the subscription first (workspace only)

   Deleting a workspace does not end billing. Cancel on Settings, then Billing; see cancel, pause, or resume. Deleting your Embers account cancels any paid subscription for you.

2. Export what you want to keep

   Take the CSV before you delete, not after.

3. Open the Danger zone

   Go to Settings, then Account (/settings/account). The Danger zone card is at the bottom.

4. Confirm

   Delete workspace opens a dialog that names the workspace and warns “This will permanently delete the workspace, all leads, team members, and scheduled jobs. Your Embers login is not deleted.” Delete my Embers account asks you to type your email address first, because Google sign-ins have no password to ask for. It cancels your subscription immediately; if that fails, nothing is deleted and you can try again.

An agency parent with live client workspaces cannot be deleted until they are detached or deleted: “Detach or delete client workspaces before deleting the agency parent.” A member, rather than the owner, also sees Leave team in the same card, which removes only their own access. Workspaces you were only a member of stay with their owners when you delete your Embers account.

Your rights

Under the Digital Personal Data Protection Act, 2023, you can ask for access to the personal data held about you, correction of anything inaccurate, erasure, or withdrawal of consent, raise a grievance, or nominate someone to act for you. Send every request to viraj@useembers.com.

Embers is not affiliated with or endorsed by LinkedIn Corporation.

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