The 7 day free trial
Solo, Growth, and Enterprise start with a 7 day trial. A payment method is required at checkout, and the first charge is refundable for 14 days.
Solo, Growth, and Enterprise start with a 7 day trial. Agency and Signal War Room begin after the Embers team confirms scope with you, without a trial. You get the full plan for those seven days, and the first charge lands when the trial ends unless you cancel first.
Starting the trial
Pick a plan at /choose-plan, or from Settings, then Billing (/settings/billing). Checkout is hosted by Dodo Payments.
Spend the seven days on setup rather than on waiting. Add the profiles you want to watch, confirm your ICP, and turn on the agents you want, because scans run on a 24 hour cadence and the queue gets better with each one.
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Choose a plan and complete checkout
Solo, Growth, or Enterprise, monthly or annual. The interval you pick is the one that starts billing when the trial ends.
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Finish setup on day one
Add at least one profile to watch by pasting its public URL, confirm your ICP, and choose your agents. See the quickstart.
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Check the plan card before day seven
Settings, then Billing shows the days remaining and the first billing date. That is where you cancel if you decide not to continue.
What happens when the trial ends
If you do nothing, the trial converts. Your plan begins and the fee for the plan and interval you chose is charged.
If you cancel during the trial, access continues until the trial end date, then the account drops to Free. Cancelling does not revoke access on the spot.
When a trial ends without converting:
- The account moves to the Free plan. Free cannot run signal agents, so your agent jobs are paused automatically.
- Nothing is deleted. Your leads, ICP, agents, reports, and settings stay exactly as they were, and they come back when you subscribe.
- Free receives no product email. The only message you get is the trial ended nudge.
- Embers emails a personal return offer, good for 7 days from when the trial expires. It is applied automatically at checkout if you use it.
Refunds
You may request a refund of your first paid charge within 14 days of that charge. Later charges and partial billing periods are not refundable except where the law requires it. Refund requests go to viraj@useembers.com.
This is a separate window from the trial. The trial is 7 days before you pay anything, the refund window is 14 days after the first charge.
Common questions
Can I switch plans during the trial?
Yes. Changing between Solo, Growth, and Enterprise during the trial is a normal plan change, made from Settings, then Billing. See Change your plan.
Can I trial twice?
The trial is offered on your first paid plan. If you have already used one, subscribing again starts billing straight away.
Why does the queue look thin on day two?
Agents run on a 24 hour cadence, and the first scan has to fetch and score history before anything ranks. Give it a full cycle before judging the output, and check No leads yet if it is still empty.
Related
Frequently asked questions
- Do I need a card to start the trial?
- Yes. A payment method is required at checkout. Nothing is charged until the trial ends.
- Can I get a refund if I forget to cancel?
- You can request a refund of your first paid charge within 14 days of that charge. Write to viraj@useembers.com.
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