Download invoices and update your payment method

Embers does not store your card. Payments, invoices, and receipts are handled by Dodo Payments, and the app opens its secure customer portal for all of them.

What the Billing screen shows

Settings, then Billing (/settings/billing) opens with a row that says how fresh the figures are, such as “Updated just now” or “Updated 4 min ago”, and Refresh billing, the circular arrow button that reads your plan, trial, and usage again. Below it, two cards sit side by side on a wide screen and one above the other on a narrower one, such as a phone:

• The plan card: your plan and its status as a dot and a word, such as Active, Trial, On Hold, or Payment Failed, the price and how often it is billed (for example “$49/mo” or “billed yearly”), the renewal date, and any pending cancellation or scheduled plan change.
• Billing details, “Payment method, invoices, and receipts”: the card on file, such as “Visa ending in 4242 exp 12/2027”, and a Manage billing button.

Under them, one card per limit shows what you use, such as Watched profiles at “4 of 5”; see compare plans and limits. The Billing details card appears only on a subscription bought through checkout. Free, the free trial, Agency, and plans set by the Embers team do not have one.

Update the card on file

1. Open Billing details

   It sits beside the plan card on /settings/billing, or under it on a narrower screen, with the current card shown above the button.

2. Choose Manage billing

   Embers creates a portal session and opens it in a new tab. The button reads Opening… while it does.

3. Change the card in the portal

   Add the new card, make it the default, and remove the old one if you want.

4. Refresh Billing

   The card summary is read from Dodo Payments, so it updates when Billing reads it again. Choose Refresh billing at the top of the page, or reload it.

If the subscription is on hold after a failed charge, the plan card offers a direct Update payment method button that opens the same portal. See fix a failed payment or an on-hold plan.

Invoices and receipts

Every charge produces an invoice in the portal, and that is where you download them. Embers keeps no separate invoice archive, so the portal is the record for your accounts team. It covers the first checkout, renewals, and the prorated charge from an upgrade or interval switch.

Plans are priced in US dollars: Solo $49, Growth $99, and Enterprise $199 a month, or $39, $79, and $159 a month billed yearly. See compare plans and limits.

Wrong details on an invoice

If an invoice carries the wrong company name, address, or tax number, email viraj@useembers.com with the invoice and the correction.

Refunds

You can request a refund of your first paid charge within 14 days of that charge. Later charges and partial billing periods are not refundable except where the law requires it. Ask at viraj@useembers.com. To stop future charges instead, cancel your plan.

Troubleshooting

• Manage billing does nothing. The portal opens in a new tab, and a pop-up blocker can swallow it. Allow pop-ups for the Embers app and try again.
• Manage billing shows an error instead of the portal. Embers could not find a Dodo Payments customer for your login, which happens on plans set up outside checkout. Email viraj@useembers.com.
• “Some billing details are temporarily unavailable. Please try again later.” The live lookup at Dodo Payments failed. Your subscription is unaffected; reload later. Nothing is charged or cancelled by that message.
• “Couldn’t load billing”. Your plan and usage did not load at all, so the page shows that message instead of the plan card. Choose Retry, or try again in a moment.
• “Couldn’t refresh. Retry” beside the time. The last refresh failed, so the figures on screen are the ones that loaded before. Choose Retry.
• “Your plan is managed by an administrator.” The Embers team set your plan by hand, so there is no portal, card, or invoice in the app. Email viraj@useembers.com for anything billing related.

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