# Choose your notifications and email digest

URL: https://useembers.com/help/account-and-billing/notifications-and-email-digest/
Category: Account and billing
Updated: 2026-11-03
Last verified: 2026-11-03

> New ICP leads and company changes are on by default. Turn on more update types, mute an agent, and set a daily or weekly digest time in your timezone.

Every email preference lives on **Settings**, then **Notifications** (`/settings/notifications`). The choices are yours alone: two people on the same workspace can be set up completely differently.

The page opens on one sentence saying what Embers emails you, with the facts under it, such as "Daily digest at 8:00 AM · 2 of 8 kinds on · Kolkata time". On Growth and above it reads like "Emailing you about new ICP leads and lead changes from all your agents". On Solo, which gets the digest but not an email per update, it reads "Your daily digest covers new ICP leads and lead changes from all your agents", and the facts add "Emails per update start on Growth".

By default two kinds of update are on, **New ICP leads** and **Company changes**, and the digest is **Daily** at 8:00 AM in your timezone. Everything else starts off, so a new workspace hears about new buyers and changes at the leads it has, and nothing else until you ask for more.

> **Warning: Email needs a paid plan**
>
> On Free no notification emails are sent and the switches cannot be turned on. The page says "Embers doesn’t send notification emails on the Free plan", with **See plans** beside it. Turning email off always works, on any plan, including the one-click unsubscribe link. Daily and weekly digests need Solo or above. Update emails between digests need Growth or above.

## How updates reach you

| Plan | Digest | Update emails between digests |
| --- | --- | --- |
| Free | None | None |
| Solo | Daily or weekly | None; updates are in the digest |
| Growth, Enterprise, Agency | Daily or weekly | One email per scan, a minute after a hot lead or buying intent, about five minutes after anything else |

Embers bundles updates rather than sending one email per lead: one lead gets a single-lead email, two or more get a roundup. For alerts in a channel instead, [send qualified leads to Slack](/help/integrations/slack/).

Every update also shows in the app, on every plan. The bell at the top right of each page counts the ones you have not read, and opens **Notifications**: under **Leads**, each update with how long ago it happened, from the last 30 days, and any you have not read yet, however old. Select one to open the lead, or **Posts** for a post spike; that marks that update read. The rest stay marked **New**, and on the bell's count, until you open them or choose **Mark all as read** at the top of the list. The list opens on **Unread** when anything is unread; **All** shows the read ones too, and an update you opened by mistake can go back with **Mark as unread**. Reading an update does not take it out of your next digest. The list is yours: teammates see their own.

The workspace owner also gets a plan notice there when watched profiles reach three quarters of the plan's limit, such as "You've used 8 of 10 profiles" with "Add more profiles to keep watching new people. Enterprise watches 20." It sits above **Leads**, with the account's own notices, and selecting it opens the plan picker instead of a page. It is never emailed and has no switch below. See [before you reach the watched-profile limit](/help/account-and-billing/plans-and-limits/#before-you-reach-the-watched-profile-limit).

## Set up your email

### Set your timezone first

The digest time is read in the timezone under **Preferences** on **Settings**, then **Profile**. See [account settings](/help/account-and-billing/account-settings/#set-your-timezone-and-lead-names).

### Choose a digest frequency

Under **Email digest**, set **How often** to **Daily** (everything from the last 24 hours), **Weekly** (a Monday recap of the past 7 days, only ever sent on a Monday), or **Never**.

### Pick a delivery time

**Delivery time** offers 30 minute slots from 6:00 AM to 8:30 PM. The line under the label reads your choice back in your timezone, such as "One email at 8:00 AM Kolkata time (UTC+05:30), with the last 24 hours." The row is hidden while **How often** is **Never**.

### Choose which updates get through

Turn on any of the eight update types under **What gets through**, and mute agents under **Agent emails**. Each card counts how many are on, such as "2 of 8 on".

There is no save button. Each switch and choice saves the moment you change it, and the top bar shows **Saving**, then **Saved**. If a save fails, the setting goes back to what it was and an error says why.

## The eight update types

| Toggle | Sent when | Default |
| --- | --- | --- |
| New ICP leads | A person who matches your ICP engages for the first time | On |
| Hot leads | A lead becomes Hot: a confirmed ICP match with an ICP fit above 70% who engaged in the last 7 days. Once per lead | Off |
| Buying intent | A lead shows strong purchase signals in what they write | Off |
| Company changes | Embers confirms a [change at a lead or their company](/help/leads/company-changes/): a new role or title, headcount growth, hiring, team hiring, funding, a new leader, or an acquisition. One per change, such as "Acme is hiring: 3 of your leads work there". Solo and above | On |
| Company clusters | Several people from the same company engage | Off |
| Leads heating up | A lead's engagement turns rising and its score is 40 or more | Off |
| Score drops | A lead goes cold and its previous score was 50 or more. The alert reads like "Score dropped from 61 to 10" | Off |
| Post spikes | One of your posts gets unusual traction | Off |

On the page, the **New ICP leads** row carries a **Default** chip. The toggles choose what is emailed: a toggle that is off keeps that kind of update out of your emails and digest, and the bell still lists it. Lead changes arrive in the digest under "Changes at your leads". On Free, only hot leads are recorded. Rising and cooling are the lead's trend, explained in [how lead scoring works](/help/leads/how-scoring-works/). Accounts that had never changed a toggle were moved to New ICP leads alone on 17 September 2026; anyone who had switched one off kept their settings. **Lead changes** came later and starts on for every account.

## The agent mutes

On the **Agent emails** card, mute a whole signal source without touching the others. All three start on: **Your profile** ("People engaging with your posts and with the comments you leave."), **Watchlist agent**, and **Keyword agent**. The **Your profile** switch mutes your posts and your comments together. See [choose your signal agents](/help/getting-started/choose-your-agents/).

A mute suppresses a lead only when that agent alone found it. A lead that more than one agent contributed to still comes through. Turning an agent back on surfaces new events only; nothing from the muted period is backfilled.

## Unsubscribe from everything

Choose **Unsubscribe** in the footer of an Embers email. It takes one click and no sign-in:

- It opens a page hosted by Embers' email provider and unsubscribes your address from Embers marketing and lifecycle email, such as onboarding tips and trial follow-ups.
- Embers then switches off your digest and notification emails as well: every update type and agent on this screen turns off, and the digest is set to **Never**.

If the link opens this screen instead, which only happens when the provider's page is not used, it applies the same settings here after you sign in and shows "Unsubscribed. You can turn individual notifications back on below." That route changes your notification settings only.

Billing and account email, such as a failed payment or a password reset, always arrive, whichever way you unsubscribed. To get digests and notifications back, turn them on again on this screen. To receive Embers marketing email again after unsubscribing, email viraj@useembers.com, because the address is suppressed at the email provider.

## Troubleshooting

- **Nothing arrives.** Check the plan, the verified address, and the frequency, in that order. [You are not receiving Embers emails](/help/troubleshooting/not-receiving-emails/) goes through each.
- **The digest arrives at the wrong time.** The slot follows the timezone on **Profile**. Change the timezone and the digest follows it.
- **A teammate gets no digest.** Digest and update email check the recipient's own plan. A member who joined a paid workspace by invitation, with no plan on their own login, currently receives none, and their toggles are locked. See [invite your team](/help/reports-and-workspaces/team-and-roles/).
- **Solo sends no alert when a hot lead appears.** Update emails between digests are Growth and above. On Solo the lead is in your next digest.

## Related

- [Get Embers emails arriving again](/help/troubleshooting/not-receiving-emails/): Work through plan, address, schedule, and spam.

- [Manage your profile and account settings](/help/account-and-billing/account-settings/): Timezone, lead names, password, and the settings map.

- [Send qualified leads to Slack](/help/integrations/slack/): Alerts in a channel instead of email.

## Frequently asked questions

**Why am I not getting any email?**

Digests need Solo or above on your login, a verified email address, and a frequency other than Never. Free gets no digest and no update email. Until your address is confirmed, the Email row on the Profile card reads "Not confirmed. New leads email you once it is." and Notifications lists "Confirm your email"; Resend email in either sends the link again.

**Can two people on the same workspace have different settings?**

Yes. Notification preferences belong to the person, not the workspace, so each member picks their own digest and toggles.

**Do I get an email the moment a lead appears?**

On Growth and above, yes. Embers bundles the updates from one scan into a single email within a few minutes. On Solo, updates arrive in your digest.