Work the Priority Queue

The Priority Queue (/priority-queue) answers one question: who should you deal with right now, and what should you do about them? It shows up to ten leads from the current workspace, in a fixed order, and stays empty when nothing needs you rather than filling up with weak names.

Open it at /priority-queue; the old /today address redirects there. It has no row in the sidebar, no tab on a phone, and no entry in the command palette. Find your way around the app maps the rest of the app. You can also work the queue from an AI assistant: it reads the same ranking, with the reason and suggested action, and can update a lead’s status for you. The queue belongs to the workspace, not to a person: every member sees the same leads, because leads have no owner yet.

How the queue is ordered

Embers reads your 200 highest-ranked leads and keeps the ones with work outstanding. Each lands in the first of these five bands it fits:

1. An overdue follow-up

   The follow-up date you set has passed. Labelled Urgent. The card reads “Follow-up was due” with the date.

2. A follow-up due today

   Labelled Urgent.

3. A reply with no outcome

   The status is Replied and nobody has recorded what happened. Labelled High priority.

4. Contacted with no follow-up and no outcome

   You reached out and have not booked the next step. Labelled High priority, with the suggestion to set a follow-up date.

5. A strong new signal

   A lead nobody has acted on yet, with a score of at least 60 and a public signal no older than 14 days (or of unknown age). Labelled High priority at 80 and above, and Review below that.

Inside a band, the older follow-up date comes first and the higher score breaks ties. Dismissed leads, leads marked Not interested, and snoozed leads are always left out.

What each card shows

• The person, their title and company, and the score out of 100. The first card carries Next up.
• The band label, the signal age (“3d since signal”, “Signal today”, or “Signal age unknown”), and a pill for each agent that found them.
• Recommended next step: one line of reason and one line of suggested action, set by the band.
• ICP fit, the classifier’s reason for the match, and Follow-up, the date you set, when either exists.

Work a lead

1. Review the lead

   Review lead opens the lead’s side sheet on the leads list: what they did, your reply (the suggested opener), why they fit, and the contact. Full details in the sheet opens the lead page, where you set follow-up dates and write notes. The LinkedIn icon opens the profile in a new tab.

2. Mark contacted after you send

   Mark contacted sets the status to Contacted and hides the lead for two days. It then returns in the fourth band until you set a follow-up date or record an outcome. Embers sends nothing on LinkedIn for you.

3. Record outcome

   Record outcome opens Record sales outcome. Pick one result, and the status moves with it:

   Outcome	Status it sets
   Reply, Opportunity, Customer	Replied
   Meeting	Call booked
   Not relevant	Not interested
   No response	Contacted

   Opportunity and Customer take an optional value of zero or more. The optional note, up to 280 characters, is also saved to the lead’s notes. The dialog stays open until the save succeeds, so a failed save keeps what you typed. Each new outcome is stored as its own event, so client reports keep the history rather than only the latest result.

4. Or use the More menu

   • Snooze 2 days hides the lead without changing its status.
   • Send to pushes the lead to a connected destination. See Send a lead to a destination.
   • Block followed by the company name blocks that company. It is hidden when the company field is empty or generic, such as “Self-employed”.
   • Dismiss takes the lead out of the queue for good. Reactivate it from the leads list.

Troubleshooting

• A snoozed lead never came back. New signals only enter the queue for leads nobody has acted on, and a snooze counts as acting. Set a follow-up date on the lead page to bring it back on that day.
• An overdue follow-up stays at the top after you recorded an outcome. The follow-up date still stands. Change it on the lead page, snooze the lead, or dismiss it.
• “You are caught up”. Nothing is due and no new signal crossed the bar. New leads and due follow-ups appear on their own.
• “No ranked signals yet”. Nobody has engaged with what you watch yet. See No leads yet.
• A progress card instead of the queue. The first historical scan is still running; the card reports its progress.

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