# Work the Priority Queue URL: https://useembers.com/help/leads/priority-queue/ Category: Leads and scoring Plan: Solo and above Updated: 2026-11-03 Last verified: 2026-11-03 > The Priority Queue lists up to ten leads that need action today, in a fixed order, each with the reason, the signal age, and one suggested next step. The Priority Queue (`/priority-queue`) answers one question: who should you deal with right now, and what should you do about them? It shows up to ten leads from the current workspace, in a fixed order, and stays empty when nothing needs you rather than filling up with weak names. > **Warning: Solo and above** > > The Priority Queue needs Solo or above, and the [free trial](/help/account-and-billing/free-trial/) includes it. On Free the screen shows "Priority Queue is on Solo and above" with **See plans** (**Start free trial** first when the workspace never had its trial). Open it at `/priority-queue`; the old `/today` address redirects there. It has no row in the sidebar, no tab on a phone, and no entry in the command palette. [Find your way around the app](/help/getting-started/find-your-way-around/) maps the rest of the app. You can also [work the queue from an AI assistant](/help/integrations/mcp/): it reads the same ranking, with the reason and suggested action, and can update a lead's status for you. The queue belongs to the workspace, not to a person: every member sees the same leads, because [leads have no owner yet](/help/leads/lead-owners-and-assignment/). ## How the queue is ordered Embers reads your 200 highest-ranked leads, plus up to 50 more with a [company change](/help/leads/company-changes/) from the last 14 days, and keeps the ones with work outstanding. Each lands in the first of these seven bands it fits: ### An overdue follow-up The follow-up date you set has passed. Labelled **Urgent**. The card reads "Follow-up was due" with the date. ### A follow-up due today Labelled **Urgent**. ### Someone you were in touch with moved The lead's status is Contacted, Replied, Call booked, or Not interested, and Embers confirmed in the last 14 days that they started at another company. This holds whatever their score is now, so someone who went quiet months ago still comes back. Labelled **High priority**. The reason is the move, and the next step reads "You were in touch before. Reach out at their new company." A lead marked Not interested comes back for this alone: that answer was for their old job. ### A reply with no outcome The status is Replied and nobody has recorded what happened. Labelled **High priority**. ### Contacted with no follow-up and no outcome You reached out and have not booked the next step. Labelled **High priority**, with the suggestion to set a follow-up date. ### A fresh company change Embers confirmed a change at the lead or their company in the last 14 days, such as a new role or a hiring burst, and nobody has reached out yet (the status is Pending). Labelled **High priority**. The reason is the change, and the next step reads "Reach out while the change is fresh." ### A strong new signal A lead nobody has acted on yet, with a [score](/help/leads/how-scoring-works/) of at least 60 and a public signal no older than 14 days (or of unknown age). Labelled **High priority** at 80 and above, and **Review** below that. When the lead has a change from the last 30 days, the change is the reason. A move ranks with the replies, so inside that band the older follow-up date comes first and the higher score breaks ties, as in every band. Dismissed leads and snoozed leads are always left out, and leads marked Not interested unless they moved. ## What each card shows - The person, their title and company, and the score out of 100. The first card carries **Next up**. - The band label, the signal age ("3d since signal", "Signal today", or "Signal age unknown"), and a pill for each agent that found them. - **Why now**: a change Embers confirmed in the last 30 days, with where it came from and when Embers checked, such as "From their LinkedIn profile, checked Oct 24". Only when there is one. - **Recommended next step**: one line of reason and one line of suggested action, set by the band. The reason is left out when it only repeats the **Why now** line. - **ICP fit**, the classifier's reason for the match, and **Follow-up**, the date you set, when either exists. ## Work a lead ### Review the lead **Open lead** opens the lead's side sheet on the leads list: what they did, **Your reply**, why they fit, and the contact. **Open full page** in the sheet opens the [lead page](/help/leads/lead-detail/), where you set follow-up dates and write notes. The LinkedIn icon opens the profile in a new tab. ### Mark contacted after you send **Mark contacted** sets the status to Contacted and hides the lead for two days. It then returns in the fourth band until you set a follow-up date or record an outcome. Embers sends nothing on LinkedIn for you. ### Record outcome **Record outcome** opens **Record sales outcome**. Pick one result, and the status moves with it: | Outcome | Status it sets | | --- | --- | | Reply, Opportunity, Customer | Replied | | Meeting | Call booked | | Not relevant | Not interested | | No response | Contacted | Opportunity and Customer take an optional value of zero or more. The optional note, up to 280 characters, is also saved to the lead's notes. The dialog stays open until the save succeeds, so a failed save keeps what you typed. Each new outcome is stored as its own event, so [client reports](/help/reports-and-workspaces/client-reports/) keep the history rather than only the latest result. ### Or use the More menu - **Snooze 2 days** hides the lead without changing its status. - **Send to** pushes the lead to a connected destination. See [Send a lead to a destination](/help/leads/send-to-destination/). - **Block** followed by the company name blocks that company. It is hidden when the company field is empty or generic, such as "Self-employed". - **Dismiss** takes the lead out of the queue for good. Reactivate it from the leads list. > **Note: Blocking is not dismissing** > > Blocking a company also hides every other lead who works there, in the leads list, exports, reports, digests, and every destination. The toast says how many other leads went with it. See [Block a company](/help/leads/company-blocklist/). ## Troubleshooting - **A snoozed lead never came back.** New signals only enter the queue for leads nobody has acted on, and a snooze counts as acting. Set a follow-up date on the lead page to bring it back on that day. - **An overdue follow-up stays at the top after you recorded an outcome.** The follow-up date still stands. Change it on the lead page, snooze the lead, or dismiss it. - **"You are caught up".** Nothing is due and no new signal crossed the bar. New leads and due follow-ups appear on their own. - **"No ranked signals yet".** Nobody has engaged with what you watch yet. See [No leads yet](/help/troubleshooting/no-leads-yet/). - **A progress card instead of the queue.** The first historical scan is still running; the card reports its progress. ## Related - [The lead page](/help/leads/lead-detail/): Follow-up dates, notes, and the full engagement history. - [Find and filter leads in the leads list](/help/leads/leads-list/): Tabs, filters, statuses, and bulk actions. - [Generate and edit a DM draft](/help/outreach/dm-drafts/): The reply you write from Open lead. ## Frequently asked questions **Why is a high-scoring lead missing from the queue?** A lead with no outreach reaches the queue in one of two ways. A company change from the last 14 days ranks it, and the queue looks at up to 50 such leads beyond your 200 highest-ranked. Otherwise it needs a score of at least 60, a signal no older than 14 days, and nobody having acted on it yet, and only your 200 highest-ranked leads are read. Everyone else stays in the leads list. **Does Mark contacted send anything?** No. It sets the status to Contacted and hides the lead for two days. It then comes back asking you to set a follow-up date. You send the message yourself on LinkedIn. **How do I open the Priority Queue?** Go to /priority-queue in your workspace; the old /today address redirects there. It has no row in the sidebar, no tab on a phone, and no entry in the command palette.