Reveal a lead's email and phone
Look up a lead's work email and phone on a paid plan, read the source and confidence values, and see which exports and destinations carry them.
On a paid plan you can ask Embers to look up a lead’s work email and phone. The result is stored on the lead, reused for 30 days, and copied into your exports and destinations. Embers never guesses a value it did not find.
Look up a lead’s contact details
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Open the lead
Open the lead from the Leads list or the Priority Queue and find the Verified contact section. The lead’s full page has the same lookup.
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Start the lookup
Choose Find verified contact when Embers has not fetched the person’s full profile yet. It fetches the profile first and then runs the contact lookup. On a lead with a full profile, the button is Reveal contact; on the lead’s full page it is in More actions (the ⋯ button after Send to). Where your plan does not include contact details, there is no Reveal contact: the upgrade card shows instead, and on the full page the enrich button reads Enrich Profile and fetches the profile only.
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Copy what comes back
While the lookup runs the section reads Looking up contact info…, and Embers waits up to about a minute and a half for it. When it finishes you see Work email and Phone rows for whatever was found. Select either to open your mail app or dialer.
What the lookup does
- Cached for 30 days. Inside the window the stored result is reused. After it, the next request runs a fresh lookup.
- One at a time. A lead with a lookup in flight is locked for up to 10 minutes, so two clicks never run two paid lookups.
- Identity checked. If the provider returns a different person than the one on the lead, Embers discards the result and treats it as nothing found.
- Only values the provider returned. A lookup can return an email and no phone, or nothing at all.
Every surface reads the same stored object:
| Field | Meaning |
|---|---|
email, phone | The stored values, or empty |
enriched_at | When the lookup last ran. last_verified_at carries the same timestamp |
included | True only when an email or a phone is stored |
source | Which lookup path produced it: harvest or apify |
confidence | The provider’s email status when it gave one: safe, verified, or risky |
status | ready, pending, failed, or unavailable |
Embers passes confidence through from the provider rather than computing it. Treat risky as a reason to verify before you send, and a blank value as “the provider did not say”.
Where the details appear
A lookup only starts from the lead itself, with one exception: a delivery to an email tool, Instantly or Smartlead, for a lead with no email asks for a lookup and waits up to 30 minutes for it. A lead waited on by both is looked up once. Every other destination copies what is already stored and never triggers one.
CSV export
The CSV export always has six contact columns: Email, Phone, Contact Enriched At, Contact Source, Contact Confidence, and Contact Included. On Free and during the trial they are blank and Contact Included reads false.
Webhooks
Signed webhook payloads carry lead.contact with the fields above on a paid plan. Missing values are null. On Free and during the trial the contact key is left out.
HubSpot
HubSpot contacts get email and phone from the stored values when the payload carries them.
Slack
The Slack lead card adds a Contact line only when a stored email or phone exists.
Client lead feed
The public feed an agency shares with a client never includes email or phone, whatever the plan. See share a branded lead feed with a client.
Troubleshooting
- “Unlocks on a paid plan”. You are on the free trial. The account owner’s button is Start Solo today, with “You’re charged today. The trial ends the moment the payment goes through.” under it. It opens the plan page (
/choose-plan), where picking a plan charges that day, ends the trial, and unlocks contact details. See change your plan. - “Available on Solo”. The workspace is on Free. The account owner’s View Solo plan opens Settings, then Billing; anyone else is asked to have the account owner upgrade the workspace.
- “No contact info found”. The lookup ran and the provider returned no email or phone for this profile. Choose the retry action to ask again.
- “Still looking”. The lookup was still running when Embers stopped waiting, usually because the provider is slow. It may still finish. Choose Check again: that asks for the result without starting a second lookup, so it costs nothing extra.
- “Contact lookup failed”. The provider returned an error or found nobody. Choose Try again for a fresh lookup.
- “Contact lookup isn’t available”. No contact provider is configured on the Embers side. There is nothing to change in your settings; email viraj@useembers.com.
- The CSV contact columns are mostly empty. Expected on a paid plan too: only leads you looked up carry values.
Related
Frequently asked questions
- Is contact information part of the free trial?
- No. Work emails and phone numbers unlock with your first paid month on Solo or above. During the trial the lookup is locked and exports leave the contact columns blank.
- Does opening a lead or sending it to Slack start a lookup?
- No. Only the Verified contact buttons on the lead, and an Instantly or Smartlead delivery for a lead with no email, start a lookup. Everything else copies what is already stored.
- Why does a lead have an email but no phone?
- Not every lookup returns a phone. Embers stores what the provider gives back and never guesses the rest.
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