Troubleshooting
Fix an empty queue, stalled agents, a paused destination, missing email, sign-in, or checkout, and read the answers we give most.
- Fix an empty lead queue Work the reasons a queue stays empty in order, from a scan still running or agents that are not scanning to an ICP or blocklist that filtered everyone out.
- Find out why your agents stopped scanning Read the status on the Agents and Watchlist screens to see whether an agent is inactive, on hold at the trial cap, paused, or failing, and how to restart it.
Paused destinations
- Fix Slack delivery when it is paused Solo Read the Slack pause reason, fix a revoked token, a missing or archived channel, or a removed bot, then resume and retry the posts you missed.
- Fix HubSpot delivery when it is paused Solo A rejected or under-scoped token, five refused contacts in a row, or exhausted retries pauses HubSpot delivery. How to read the reason and resume.
- Fix Notion delivery when it is paused Solo A rejected connection, an unshared database, a changed property, or five refused leads in a row pauses Notion delivery. Read the reason and resume.
- Fix HeyReach delivery when it is paused Solo A stopped, deleted, or senderless campaign pauses one HeyReach configuration; a rejected key pauses them all. How to read the reason and clear it.
- Fix Instantly delivery when it is paused Solo A rejected or under-scoped key, a deleted campaign or list, or exhausted retries pauses Instantly delivery. How to read the reason, fix it, and resume.
- Fix Smartlead delivery when it is paused Solo A rejected key, a deleted or stopped campaign, or exhausted retries pauses Smartlead delivery. How to read the reason, fix it, and resume.
- Fix Emelia delivery when it is paused Solo A rejected key, a deleted campaign or list, a campaign with no contact list, or exhausted retries pauses Emelia delivery. How to fix each and resume.
- Fix a paused webhook endpoint Solo Why Embers pauses an endpoint on a 4xx, five rejected events, or exhausted retries, how to read the delivery log, fix the receiver, and resume.
- Get Embers emails arriving again Why a digest or signal email stops arriving, what each plan receives, and the settings, unsubscribe, and spam checks that fix most missing Embers emails.
- Fix sign-in, password reset, and verification link problems What each sign-in, Google, password reset, and email verification error in Embers means, and the quickest way back into your account.
- Fix a checkout that failed or did not finish What the Payment failed screen and the checkout errors mean when you pick a plan in Embers, why nothing was charged, and how to try again.
- Frequently asked questions Short answers to the questions support gets most, each linking to the article that covers it in full, plus the keyboard shortcuts in this help center.
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