Frequently asked questions

The questions support answers most often. Each answer is short and links to the article that owns the topic. For a word you do not recognise, such as engager, signal, or Own role, see key terms in Embers.

LinkedIn and account safety

Can my LinkedIn account get restricted for using Embers? Embers never signs in as you and never acts on LinkedIn, so it leaves no automation footprint on your account. It reads public activity and ranks people. See what Embers is, and what it is not.

What does Embers read? Public posts, comments, and reactions, and the public profiles of the people who engage. Nothing behind a login, and no private messages. See what Embers reads.

Why was a LinkedIn URL rejected? Embers accepts public linkedin.com/in/, /company/, and /school/ addresses. The messages and fixes are in add the profiles, pages, and keywords to watch.

Trial, plans, and billing

How does the trial work? It covers your first 2,000 engagers, or 7 days, whichever comes first, with no card to start. See how the free trial works.

How many profiles and keywords can I watch? It depends on the plan, and your own profile counts as one watched profile. See compare plans and limits.

Checkout failed. Was I charged? No. See fix a checkout that failed or did not finish. A renewal that fails later is covered in fix a failed payment or an on-hold plan.

Can I get a refund? Within 14 days of the first paid charge on Solo, Growth, or Enterprise. See refunds, and cancel, pause, or resume your plan to stop billing.

Leads and scoring

My queue is empty. Work through fix an empty lead queue.

Leads stopped arriving. Check the agents’ status. See find out why your agents stopped scanning.

Why is a lead I like scored low? The score measures engagement, not fit, and it decays as someone goes quiet. The ICP verdict is a separate field. See how lead scoring works.

Can I override the ICP verdict? Yes, and your corrections feed future matching. See read and correct an ICP match.

A company disappeared from my queue. It is probably on the blocklist, which removes it everywhere. See block a company.

Where do email and phone numbers come from? From a contact reveal, on paid plans. Embers never guesses an address. See reveal a lead’s email and phone.

Integrations and exports

How do I get leads into a spreadsheet? Export them to CSV, on Solo and above. In the leads list, Cmd E or Ctrl E exports. See export leads to CSV.

Can I use Zapier, Make, or Clay? Yes, through the signed webhook rather than a native app. See send Embers leads to Zapier and choose where Embers sends your leads.

A destination says Paused. Each one has its own fix: Slack, HubSpot, Notion, HeyReach, Instantly, Smartlead, Emelia, and signed webhooks.

Leads were held back, not sent. A delivery rule stopped them. The Activity card on the destination’s page lists them as Held back, with the rule. See control which leads reach each destination.

Can I work leads from an AI assistant? Yes. Any signed-in member can connect one, and the plan check runs on the first tool call. See connect an AI assistant with MCP.

Access and email

I cannot sign in, or a reset link does not work. See fix sign-in, password reset, and verification link problems.

An invitation link does not work. See join someone else’s Embers workspace. Administrators resend or reissue invitations from invite your team and set roles.

Embers emails stopped arriving. See get Embers emails arriving again.

Using this help center

Four shortcuts work on every article:

Search and navigation ignore keys you type into a field. Every article is also published as plain Markdown at the same address with .md on the end, which is what the copy control on each page uses.

Still stuck? In the app, the ? button in the bottom-right corner opens Share feedback, which sends your message with the current page and browser details attached. You can also email viraj@useembers.com with the account name and the time something happened.

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