Get Embers emails arriving again
Why a digest or signal email stops arriving, what each plan receives, and the settings, unsubscribe, and spam checks that fix most missing Embers emails.
Most missing Embers emails come down to one of five things: your plan, a digest with nothing in it, a setting that is off, an unsubscribe or bounce that switched everything off, or a spam filter. Check them in that order.
What your plan sends
| Plan | Digest | Emails as signals happen |
|---|---|---|
| Free | None. Never is the only choice | None |
| Solo | Daily or weekly | None; updates go into the digest |
| Growth and above | Daily or weekly | Yes, grouped per scoring run |
Every plan, Free included, still gets account email: verification, password resets, team invitations, billing notices, and the one-time email when your first leads are ready. Updates are still recorded in the app on every plan, so the queue and dashboard stay current. See plans and limits for the rest of what each plan includes.
Your digest had nothing to report
A digest leaves out any account with nothing in it. For a daily digest that is an account with no new updates and no follow-ups due; for a weekly digest, no new updates and no top leads. If every account you belong to is left out, no email is sent at all.
A digest that stopped often means a quiet stretch rather than a broken setting. If the app has nothing new either, start with no leads in your queue yet.
Check your notification settings
Everything below lives under Settings, then Notifications (/settings/notifications). The sentence at the top of the page sums up what Embers emails you, such as “Emailing you about new ICP leads from all your agents” or “Embers isn’t emailing you”. The full list of toggles is in notifications and email digest.
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Check the frequency
How often on the Email digest card: Daily, Weekly, or Never. Weekly sends on Monday only. If it reads Never, no digest goes out whatever else is set.
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Check the time and the timezone
Delivery time is a 30-minute slot from 6:00 AM to 8:30 PM, in the timezone named on the line under it, such as “Kolkata time (UTC+05:30)”. A wrong timezone means the email lands at an hour you are not looking, not that it is missing. Change the timezone under Settings, then Profile.
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Check the update toggles
On the What gets through card, seven update types switch on and off separately: New ICP leads, Hot leads, Buying intent, Company clusters, Leads heating up, Score drops, and Post spikes. Only New ICP leads is on by default, marked Default, so a type you never switched on is the most common reason a kind of email has never arrived.
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Check the agent mutes
On the Agent emails card, three switches mute everything from Your profile (your posts and your comments together), the Watchlist agent, or the Keyword agent. They are the usual cause when one kind of signal disappeared and the rest kept coming.
An unsubscribe or bounce switched everything off
Three events turn your digest to Never and switch off every notification toggle at once:
- choosing Unsubscribe in the footer of an Embers email,
- marking an Embers email as spam,
- a permanent bounce, such as a mailbox that no longer exists.
If every toggle on the Notifications page is off and you did not do it, one of these happened. Turn the ones you want back on; each one saves as you switch it. The email provider may also have suppressed the address on its side; if mail still does not arrive after a day, email viraj@useembers.com with the address. A full mailbox or other temporary bounce does not switch anything off.
To change what you receive without losing everything, use the footer’s other link, which opens Settings, then Notifications.
Check the address and the spam folder
Every Embers email, digests and account email alike, comes from Viraj from Embers viraj@mail.useembers.com, and replies go to viraj@useembers.com. Add the sending address to your contacts or allowlist, then search spam and promotions folders for useembers.com.
Confirm the address on your account is the one you are checking, under Settings, then Profile. An address still waiting for its link shows Verify your email to unlock all features there, with a Resend email button. The app has no field to change your sign-in address, so email viraj@useembers.com if it is wrong. The rest of the Profile page is covered in manage your profile and account settings. If a verification or reset link arrives but does not work, see fix sign-in and verification link problems.
Volume limits
Embers caps email at 20 per person per day across every notification type, and repeat signals are collapsed: a company cluster sends once per day per company, buying intent once per day per person, and a post spike once per post. On Growth and above, the signals from one scoring run arrive as a single roundup rather than one email each.
Related
Frequently asked questions
- I unsubscribed by accident. How do I get emails back?
- Unsubscribing turns the digest to Never and switches off every notification toggle. Turn them back on under Settings, then Notifications. If mail still does not arrive, email viraj@useembers.com so the address can be cleared at the email provider too.
- Why do I get a digest but never an email the moment a lead heats up?
- Emails as signals happen are Growth and above. On Solo, the same updates are collected into your daily or weekly digest.
- What address do Embers emails come from?
- Every Embers email comes from Viraj from Embers at viraj@mail.useembers.com. Replies go to viraj@useembers.com.
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