Fix sign-in, password reset, and verification link problems

What each sign-in, Google, password reset, and email verification error in Embers means, and the quickest way back into your account.

Updated 3 min read

Most sign-in problems come down to the wrong sign-in method for the account, an old link, or a pop-up blocker. Find the message you see below.

Sign-in errors

MessageCause and fix
Invalid username or password. Please try again.The email or password is wrong, or there is no account for that email. Check the address, then choose Forgot password?
A message that the account signs in with GoogleThe account was created with Google and has no password. Choose Continue with Google, or set a password with Forgot password?
This email already has an account.You chose Google, but that email already has a password account. Enter the password below it, or use the set one here link to create a password
Your session has expired. Please log in again.Your sign-in lapsed. Sign in again; Embers returns you to the page you were on

Repeated attempts are limited to 10 a minute. If you see a message that the request was throttled, wait for the time it names and try once more.

Google sign-in does not open or finish

MessageFix
Couldn’t open the Google sign-in window. Check your popup or ad blocker, or use your email below.Allow pop-ups for app.useembers.com, or sign in with your email and password
The Google sign-in window closed before finishing. Please try again.The Google window was closed early. Start again and finish in that window
Google sign-in couldn’t load. Disable your ad blocker or use your email below.An extension blocked Google’s script. Turn it off for Embers, or use email
Google sign-in failed. Please try again, or use your email below.Google returned an error. Try again once, then use email

When you sign up, This Google account is already registered. means the account exists: choose Sign in instead.

Reset your password

  1. Request a link

    On the sign-in page choose Forgot password?, enter your email, and choose Send Reset Link. The page always confirms with Check your email, whether or not an account exists, so a missing email can also mean a typo in the address.

  2. Open the newest email

    Use the link from the most recent reset email. If nothing arrives within a few minutes, work through missing Embers emails.

  3. Set a new password

    Choose a password of at least 8 characters, confirm it, and choose Reset Password. Invalid reset link with This password reset link is invalid or has expired means the link was already used or is too old: choose Request New Reset Link and start again.

To change a password you already know, use Settings, then Profile instead. See change your password.

Verify your email address

Embers emails a verification link when you sign up, and the link lasts one day. Accounts created with Google are already verified.

  • This verification link is invalid or has expired. Request a new one below. Choose Send a new verification link on the same page.
  • No verification token found. Please use the link from your email. The link is incomplete. Copy the whole link from the email into the address bar.
  • The link never arrived. Open Settings, then Profile (/settings/profile). While your address waits for its link, a notice reads Verify your email to unlock all features with a Resend email button.

Sign up errors

  • An account with this email already exists. Please sign in instead. Sign in, or reset the password if you have forgotten it.
  • Password must be at least 8 characters Choose a longer password.

If you were invited to someone else’s workspace, sign in with the address the invitation was sent to. See join a workspace.

Troubleshooting

  • The reset link fails straight away. A reset link works once, and stops working after your password changes. Request a new one and use it right away.
  • You can sign in, but the workspace you expected is missing. You signed in with a different address than the one that owns or joined it. Sign out and sign in with the other address.
  • Nothing here matches. Check the frequently asked questions, then email viraj@useembers.com with the address you sign in with and the exact message.
Manage your profile and account settings Change your password and profile details. Get Embers emails arriving again When the reset or verification email is missing. Join someone else's Embers workspace Accept an invitation with the right address.

Frequently asked questions

I signed up with Google. Can I sign in with a password?
Yes, once you set one. Choose Forgot password? on the sign-in page and follow the emailed link. After that, both Google and the password work.
How long does an email verification link last?
One day. After that the link shows as invalid or expired, and the page offers a button to send a new one.
Why does Embers say my session has expired?
Your sign-in lapsed. Sign in again and Embers takes you back to the page you were on.

Was this article helpful?

Account and billing Manage your profile and account settings Set your timezone, split lead names into first and last, verify your email, change your password, and find which Settings screen holds everything else. Troubleshooting Get Embers emails arriving again Why a digest or signal email stops arriving, what each plan receives, and the settings, unsubscribe, and spam checks that fix most missing Embers emails. Getting started Join someone else's Embers workspace Accept an invitation to a colleague's or client's workspace, see what a member can and cannot do, and switch between workspaces once you belong to several.

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