Account and billing
Plans and limits, the trial, invoices, cancelling or pausing, notification preferences, and your data.
Plans and limits What Free, Solo, Growth, Enterprise, and Agency include: members, watched profiles, keywords, monthly and annual prices, and which screens need a paid plan. The 7 day free trial Solo, Growth, and Enterprise start with a 7 day trial. A payment method is required at checkout, and the first charge is refundable for 14 days. Watched profiles Every profile Embers reads is a watched profile with a role, your own included. How many each plan allows, what Own adds, and what deleting one removes. Change your plan Solo and above Upgrade or downgrade between Solo, Growth, and Enterprise, switch monthly and annual, move to Agency via the Embers team, and what happens over a smaller cap. Cancel, pause, or resume Solo and above How cancelling works, the one question Embers asks first, the save offer you may see, and how to resume a subscription you already cancelled. Payment failed or your plan is on hold Solo and above What an on hold subscription means, which parts of Embers keep working, and how to update your payment method before the plan lapses. Invoices and your payment method Solo and above Where to find receipts, how to change the card on file, and what the Dodo Payments customer portal handles on behalf of Embers. Notifications and the email digest Choose a daily or weekly digest, set the delivery time in your own timezone, and mute the update types or the agents you do not want. Account settings Your profile, timezone, lead name columns, and password, plus a map of every settings screen in Embers and who is allowed to open it. Data and privacy What Embers reads, what it keeps and for how long, how to export your leads, and how to delete an account when you are finished with it. Workspace settings Name the workspace, set the onboarding preset and lead-owner rule, and find where watched profiles, members, and the company blocklist are managed.